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[Job Employment] Authorisation & Fraud Specialist- English & Chinese Speaking

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Post time 23-6-2015 03:33 PM | Show all posts |Read mode
Get ahead in your career by joining our Authorisations team within Global Fraud Protection Services (GFPS), part of the Global Credit Administration (GCA) business function. GCA is responsible for the end-to-end management of our credit, collections and fraud operations around the world. GFPS manages fraud capabilities, strategies and operations to protect American Express Service Establishments and Card Members from fraud by handling all aspects of the fraud lifecycle, including prevention, detection and recoveries.

  • Join and be associated with one of the world’s most valuable brand!
  • You will be servicing a diverse number of markets and Customers who are our esteemed Service Establishments and valued Card Members.
  • Handle a vast portfolio of premium Customers based in Singapore, Hong Kong, Australia, New Zealand, Taiwan, India, United Kingdom and United States of America.
  • Service transaction level inbound calls, enabling spend and generating revenue, whilst minimizing Credit and Fraud risk.
  • You will be empowered to make decisions in resolving real time transaction level approvals.
  • Efficiently detect and prevent Fraud, whilst enhancing Customer Experience through World Class servicing
  • Live GCA’s mantra to Reduce Provision, Enable Spend and Prevent Fraud!

This role may be subject to additional background verification checks.

You will be rewarded with:

  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
  • Monthly Incentives – Based on customer experience (not sales), so you get rewarded for doing what you do best.
  • Extensive paid  Training – Giving you the skills and training you need to be a success!

American Express has been recognised as “Best Employer Malaysia 2015 for Generation Y” and awarded “ Aon Hewitt Best Employer Malaysia” five consecutive times. Join us and you’ll soon see why.


  • Minimum SPM/STPM qualifications, preferably with tertiary education
  • At least 1 year customer service experience
  • High level of integrity
  • Must be willing to work on rotating night shifts (5-day week, rotating off days, and shift as early at 5 pm staggered until as late as 12 am)
  • Service oriented and able to communicate well with good spoken English
  • Fluent in Chinese Mandarin and Cantonese to be able to work with merchants and card members based in the Hong Kong and Taiwan
  • PERSONAL CHARACTERISTICS: Maturity and Adaptability to cultural differences and diversity.
  • Team player who is able to work in diverse group.
  • Must possess basic PC skills and familiar with Microsoft Windows applications.

Interested candidate are enrourage to click on the link below:



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